Overview
Netmeldr, Inc. ("Netmeldr", "we", "us", or "our") operates the Netmeldr platform, including Netwizard and Netprobe, along with our website at netmeldr.com (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard information about you when you use our Services.
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms described here, please discontinue use of our Services.
Information We Collect
We collect information in several ways depending on how you interact with us:
Information you provide directly
- Account registration details (name, work email address, company name, job title)
- Billing and payment information processed securely through our payment provider
- Communications you send to us (support tickets, email, chat messages)
- Information submitted through forms (demo requests, contact forms, surveys)
Information collected automatically
- Log data: IP address, browser type, pages visited, timestamps, referring URLs
- Device information: operating system, device identifiers, screen resolution
- Usage data: feature usage patterns, session duration, click interactions
- Cookies and similar tracking technologies (see the Cookies section below)
Network and infrastructure data (platform customers)
- Network topology and device metadata submitted by customers for monitoring and analysis
- Incident logs, alert data, and diagnostic information processed by Netwizard
- QoE metrics and network performance telemetry collected by Netprobe
- Configuration data necessary to deliver managed services
Network and infrastructure data is processed solely to deliver the contracted Services and is never used for advertising or sold to third parties.
How We Use Information
We use the information we collect for the following purposes:
| Purpose | Legal basis (GDPR) |
|---|---|
| Providing, maintaining, and improving the Services | Contract performance |
| Account management and authentication | Contract performance |
| Processing payments and billing | Contract performance |
| Sending transactional communications (invoices, alerts, service updates) | Contract performance |
| Responding to support requests and inquiries | Legitimate interest |
| Sending product updates and marketing communications (with opt-out) | Legitimate interest / Consent |
| Security monitoring, fraud prevention, and abuse detection | Legitimate interest |
| Analytics and product improvement | Legitimate interest |
| Compliance with legal obligations | Legal obligation |
Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:
Service providers
We engage trusted third-party vendors to help operate our Services (e.g., cloud hosting, payment processing, email delivery, analytics). These providers are contractually bound to use data only as directed by Netmeldr and in accordance with this Policy.
Business transfers
If Netmeldr is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
Legal requirements
We may disclose information if required to do so by law or in response to valid legal process (court order, subpoena, or government request), or to protect the rights, property, or safety of Netmeldr, our customers, or others.
With your consent
We may share information for any other purpose with your explicit consent.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law:
- Account data is retained for the duration of your subscription plus 90 days after account closure, after which it is deleted or anonymised.
- Network and infrastructure telemetry data is retained for up to 12 months unless a longer retention period is agreed contractually.
- Billing records are retained for 7 years to comply with financial regulations.
- Support communications are retained for 3 years.
- Log data is retained for 90 days.
You may request earlier deletion of your data at any time (subject to legal retention obligations) by contacting us at the address below.
Security
We implement industry-standard technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These include:
- Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
- Role-based access controls and least-privilege principles
- Regular security audits and vulnerability assessments
- Multi-factor authentication for internal systems
- SOC 2 Type II compliance programme
Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. If you become aware of a security concern, please contact us immediately at [email protected].
Cookies & Tracking Technologies
We use cookies and similar technologies to operate the Services, remember your preferences, and gather usage analytics. The categories we use are:
| Category | Purpose | Can be disabled |
|---|---|---|
| Essential | Authentication, security, session management — required for the Services to function | No |
| Functional | Remembering your preferences (language, timezone, UI settings) | Yes |
| Analytics | Aggregate usage data to understand how features are used and improve the product | Yes |
| Marketing | Understanding how visitors arrive at our website (source attribution) | Yes |
You can control cookies through your browser settings or our cookie preference centre. Note that disabling non-essential cookies may affect some functionality.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access — request a copy of the personal data we hold about you
- Correction — request correction of inaccurate or incomplete data
- Deletion — request erasure of your personal data ("right to be forgotten")
- Portability — receive your data in a structured, machine-readable format
- Restriction — request that we limit how we process your data
- Objection — object to processing based on legitimate interest or for direct marketing
- Withdraw consent — where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. We may need to verify your identity before fulfilling certain requests.
If you are in the European Economic Area, you also have the right to lodge a complaint with your local data protection authority.
International Data Transfers
Netmeldr is headquartered in the United States. If you are located outside the US, your information may be transferred to and processed in the US and other countries that may have different data protection laws than your jurisdiction.
For transfers from the European Economic Area, United Kingdom, or Switzerland to the US, we rely on the following safeguards:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions where applicable
- Binding corporate rules with our service providers where available
You may request a copy of the transfer mechanisms in place by contacting us at [email protected].
Children's Privacy
Our Services are designed for businesses and professionals. We do not knowingly collect personal information from anyone under the age of 16. If we learn that we have inadvertently collected data from a child under 16, we will delete it promptly.
If you believe a child has provided us with personal information, please contact us at [email protected].
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last updated" date at the top of this page
- Send an email notification to registered account holders
- Display a notice within the platform for a reasonable period
Your continued use of the Services after changes become effective constitutes acceptance of the revised Policy. We encourage you to review this page periodically.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out:
For security-related reports, please email [email protected].